Online Operators Report

25 May 3, 2020

This report provides the list of Live Chat Agents those are logged in AmplifyReach LiveChat at present.

You can get this report from AmplifyReach Dashboard -> Analytics -> Expand Left Panel -> Online Operators.

Note: The Admin can forcefully logout the Agent using the disconnect button.

Following details are shown for each agent:

Name	Description
ID	Unique ID of the Agent
Name	Name of the Agent
Username	Username of the Agent. This is used to Sign-in into Live Chat Software
E-mail	Email ID of the Agent.
Last activity	Last activity time of agent. Activities like ‘Accept chat’, ‘Close chat’, ‘Mark as Online’, Mark as Offline’, ‘Login’, ‘Logout’ etc.
Status	Agent current status. Possible values of status is: ‘Logged In’.

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