Setting Up Zoho
To integrate Zoho with AmplifyReach Chatbot Platform
- Goto AmplifyReach Dashboard -> CRM -> Zoho
- Select Configuration Tab.
- Click Connect to Zoho
- Zoho login screen will be shown. Add your Zoho credentials.
- Your Zoho integration is completed. You will be redirected to message page.
How to view Tickets
- Login to your Zoho account.
- After successful login, you will get redirected to the following screen.
- Click on Contacts from the top Navigation Bar and open contacts.
- Click on contact to view the ticket created for that contact.
- Go to the Attachments section and find the chat transcript.