Customising Chatbot’s Appearance

You can customize appearance of Chatbot at the time of sign up or you can do it later from AmplifyReach Dashboard → Settings

Changing Color, Avatar and Size

To change the color, Avatar or Size of the Chatbot go to AmplifyReach Dashboard → Settings → Widget Color.

  1. Widget Color: This will be the theme color of Chatbot. The Title bar and menu items will be set to this color. 
  2. Avatar: Avatar is the picture shown in Chatbot Title Area and in front of each message. It can be an avatar icon or a company logo. 
  3. Widget Size: The chatbot is available in three sizes: small, medium and large. 

Changing Language, Greeting Message and Name of the Chatbot

To change the Language, Greeting Message and Name of Chatbot go to AmplifyReach Dashboard → Settings → Widget Settings

  1. Language: AmplifyReach supports following languages:
    • English
    • Spanish
    • German
    • Italian
    • French
    • Arabic
    • Bahasa Indonesia
    • Arabic
    • Chinese
    • Japanese
    • Malay
    • Russian
    Changing the language will change the language of system messages, and Natural Language Processing. The messages in conversation should be translated separately.
  2. Greeting Text: This is a welcome message that will be shown when the chatbot window is opened. This is generally set to greet the user. 
  3. Name: The name of the Chatbot will appear as Agent or Assistant is chatting to the user.

Dynamic Greeting Messages

Runtime Greeting Message

You can use dynamic greetings according to the time of day, you can use the {{ar_time_greet}} system variable provided by AmplifyReach.

E.g. {{ar_time_greet}}, Welcome to AmplifyReach Chatbot! How may I help you today?

This will replace {{ar_time_greet}} by Good Morning!, Good Afternoon! or Good Evening! as per current time.  

Turning off Greeting Message

If you do not wish to show greeting message, you can turn it off by:

AmplifyReach Dashboard → Build Bots  → Deployments → Select System Message Settings  Click on the System Setting Button → Disable the Use Globe Welcome Message → Click Save